User Interface Writer
Company: Kodak EasyShare Gallery
Location: Emeryville, CA
Position: User Interface Writer (reporting to Director of User Experience)
Status: Full-Time Employee
As a User Interface Writer, you will work with different cross-functional
focus teams that are charged with building great products and services. You
will provide the consistent voice and tone for addressing our customers
across a variety of initiatives. Your responsibilities will extend from
writing new instructional content for the Kodak EasyShare Gallery website to
ensuring clear and helpful outbound communications from Customer Service.
You must have the ability to take technically complex ideas and flows and
transform them into easy-to-use information and instructions for our
customers. You will be a member of the User Experience team, which is
comprised of UI designers, information architects and producers.
**Review documentation (MRD, mockups, flowcharts, specs) from each
cross-functional team to provide context for products and services you will
**Work closely with producers to determine the scope of product information
deliverables for each project.
**Ensure that product information solutions meet product and customer
**Write product information deliverables (instructional copy, site help,
error messages, system-generated emails and customer service responses)
relevant to each project.
**Work will be reviewed by the producer for each project team for content
Customer Service Auto-Response Emails
**Work with Customer Service to identify emerging customer issues. Work with
other departments to understand causes and troubleshooting methods, and
write appropriate auto-response emails for Customer Service to provide to
**Tweak site messaging and help as necessary to reduce sources of confusion
and customer complaints.
**Working with the producer team, write Customer Service training materials
to support new product releases.
**Work with QA to resolve bugs related to instructional copy, error
messages, conditional copy or site help not matching copy documentation.
**Bachelor's degree in journalism, instructional design, communications or
other relevant field. Information or library sciences background a plus.
**3+ years experience working as a UI Writer or Content Strategist for an
e-commerce company or Internet consulting/technology firm; ecommerce
Email cover letter and resume to firstname.lastname@example.org.
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