User Interface Writer

Important information follows these job listings. Please read it.

Company: Kodak EasyShare Gallery
Location: Emeryville, CA
Position: User Interface Writer (reporting to Director of User Experience)
Status: Full-Time Employee
Salary: Unspecified


JOB DESCRIPTION

As a User Interface Writer, you will work with different cross-functional
focus teams that are charged with building great products and services. You
will provide the consistent voice and tone for addressing our customers
across a variety of initiatives. Your responsibilities will extend from
writing new instructional content for the Kodak EasyShare Gallery website to
ensuring clear and helpful outbound communications from Customer Service.
You must have the ability to take technically complex ideas and flows and
transform them into easy-to-use information and instructions for our
customers. You will be a member of the User Experience team, which is
comprised of UI designers, information architects and producers.


KEY RESPONSIBILITIES

Content Strategy
**Review documentation (MRD, mockups, flowcharts, specs) from each
cross-functional team to provide context for products and services you will
write about.
**Work closely with producers to determine the scope of product information
deliverables for each project.

Interface Copy
**Ensure that product information solutions meet product and customer
requirements.
**Write product information deliverables (instructional copy, site help,
error messages, system-generated emails and customer service responses)
relevant to each project.
**Work will be reviewed by the producer for each project team for content
accuracy.

Customer Service Auto-Response Emails
**Work with Customer Service to identify emerging customer issues. Work with
other departments to understand causes and troubleshooting methods, and
write appropriate auto-response emails for Customer Service to provide to
consumers.
**Tweak site messaging and help as necessary to reduce sources of confusion
and customer complaints.
**Working with the producer team, write Customer Service training materials
to support new product releases.

QA Participation
**Work with QA to resolve bugs related to instructional copy, error
messages, conditional copy or site help not matching copy documentation.


EDUCATION/EXPERIENCE

**Bachelor's degree in journalism, instructional design, communications or
other relevant field. Information or library sciences background a plus.
**3+ years experience working as a UI Writer or Content Strategist for an
e-commerce company or Internet consulting/technology firm; ecommerce
experience essential.


CONTACT

Email cover letter and resume to jobs@kodakgallery.com.


IMPORTANT INFORMATION

Volunteers from Bay Area chapters of the Society for Technical
Communication, an educational and charitable organization, collect
and distribute job leads as a public service.

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the listings or for any errors made in preparing them for distribution.

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Instructor of Desktop Publishing for Professional Writers

Important information follows these job listings. Please read it.

Company: SFSU, Technical & Professional Writing Program
Position: Instructor of Desktop Publishing for Professional Writers
Starts: Aug. 30th (through Dec. 13th)
Salary: Approx $4363 for the semester (plus the intangible benefits of
sharing your expertise!)

DESCRIPTION

The course is an introduction to design principles and process, using Adobe
InDesign and with a focus on strategies for integrating text and graphics.
In addition to class, students attend 2-3 hours of lab/week.

Workload: Four hours per week on campus, all on Tuesday evenings: 6-7 pm
assist in lab and conference with students; 7-9:45 teach design topics and
demonstrate InDesign features. Offsite: Lesson preparation and grading.

Minimum requirements: Expertise using Adobe InDesign; master's degree;
relevant work experience and education; teaching/training/tutoring
experience.

CONTACT

Lu Rehling: RehlingL@sfsu.edu. Website: http://www.sfsu.edu/~tpw.


IMPORTANT INFORMATION

Volunteers from Bay Area chapters of the Society for Technical
Communication, an educational and charitable organization, collect
and distribute job leads as a public service.

STC and its volunteers assume no responsibility for the contents of
the listings or for any errors made in preparing them for distribution.

To unsubscribe, send an e-mail message to STCJOBSBA-L-request@stc-berkeley.org. Leave the subject line blank and turn off your automatic e-mail signature if applicable. Insert the following command in the first line of the message body:

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berkeley.org.

seeking an experienced Technical Writer

Important information follows these job listings. Please read it.

Company: GetActive
Location: Berkeley, CA.
Position: Technical Writer
Status: Full time
Salary: Commensurate with experience

SUMMARY

GetActive is seeking an experienced Technical Writer to compose and manage
the online help documentation for client administrators who use the
GetActive Suite. The candidate will work with the usability and design
team, product management and developers to ensure documentation meets
product requirements and user needs. Documentation includes
context-sensitive help, user guides, installation guide, release notes, and
FAQs. The candidate will be responsible for learning our product,
understanding requirements, developing a documentation plan, and
collaborating with managers and engineers during execution. This position
reports to the Senior Manager of Usability and Design.

DUTIES/RESPONSIBILITIES

The Technical Writer will work closely with the product team to develop a
variety of documentation and guide its implementation through all stages of
the product cycle.

**Create end-user, online and printed documentation that is accurate,
concise, and consistent.
**Maintain online help knowledge base.
**Work with management to identify and prioritize documentation needs.
**Attend design meetings and interview the product managers, engineers, and
other development team members to create and maintain online help files,
user guides, release notes, and FAQs.
**Drive documentation review and approval process.
**Test documentation against the product.
**Produce company style guides and vocabulary standards.

REQUIREMENTS

Minimum of 2-5 years hands-on experience developing online help, release
notes and end-user guides, preferably at an application service provider or
a customer relationship management application.

QUALIFICATIONS

**Bachelor's degree
**Extensive experience designing, writing, and editing software
documentation for non-technical and technical audiences with a strong
attention to detail.
**Experience with end-user online knowledge base systems.
**Understanding of how to edit HTML/CSS. Web based help system/knowledge
base experience is desired. Familiar with meta-data and tagging content is
desired.
**Proficient in creating documentation using structural XHTML and CSS.
**Experience with knowledge base management best practices.
**Ability to create and edit screen captures using Photoshop.
**Demonstrated excellence in writing clearly, accurately, concisely and in a
manner that is customer focused.
**Ability to plan and manage own work while balancing multiple projects in a
fast-paced environment.
**Flexibility and adaptability to move quickly from broadly defined user and
business requirements to solution frameworks and implementation.
**Excellent leadership, project management and teamwork skills.
**Background in instructional design or usability engineering a plus.

Salary commensurate with experience; compensation will include attractive
options package and full benefits. GetActive Software is an Equal
Opportunity Employer.

CONTACT

Please send resume, cover letter, writing samples, and salary history to
Cecilia Wells at cwells@getactive.com (no phone calls please).



IMPORTANT INFORMATION

Volunteers from Bay Area chapters of the Society for Technical
Communication, an educational and charitable organization, collect
and distribute job leads as a public service.

STC and its volunteers assume no responsibility for the contents of
the listings or for any errors made in preparing them for distribution.

To unsubscribe, send an e-mail message to STCJOBSBA-L-request@stc-berkeley.org. Leave the subject line blank and turn off your automatic e-mail signature if applicable. Insert the following command in the first line of the message body:

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berkeley.org.

Self-Employed Woman's Guide to Taxes and Recordkeeping

Hello all,

Jan Zobel has been teaching Taxes for Self-Employed people for years. I'd highly recommend her, and have often thought she'd be a good speaker for a program. Here's her info below. She also puts out a newsletter for clients that is informative.

Nancy H.

Just a quick reminder that I'll be teaching my seminar "Basic Tax and Recordkeeping
Information for Self-Employed People" on Sunday, July 17 in San Francisco and there
are still a few spaces left. This is the last time I'll be teaching this class locally until
January 2006. The program is from 9:30-4 and the cost is $92, or $165 for 2 people.
Pre-registration is required. For more information about the content, please see that
page of my website at http://www.janztax.com/Seminars/tax_seminars.htm, e-mail
me at Jan@JanZtax.com, or call 415-821-1015.

If you aren't able to take the seminar but want the same information, you may be
interested in the recently published 4th edition of my book Minding Her Own Business:
the Self-Employed Woman's Guide to Taxes and Recordkeeping. For information, go to
http://www.janztax.com/book_flyer/book_flyer.htm


I'd appreciate it if you'd forward this to anyone you think might be interested.

Best wishes for a relaxing summer, Jan Zobel EA