seeking an experienced Technical Writer
Important information follows these job listings. Please read it.
Company: GetActive
Location: Berkeley, CA.
Position: Technical Writer
Status: Full time
Salary: Commensurate with experience
SUMMARY
GetActive is seeking an experienced Technical Writer to compose and manage
the online help documentation for client administrators who use the
GetActive Suite. The candidate will work with the usability and design
team, product management and developers to ensure documentation meets
product requirements and user needs. Documentation includes
context-sensitive help, user guides, installation guide, release notes, and
FAQs. The candidate will be responsible for learning our product,
understanding requirements, developing a documentation plan, and
collaborating with managers and engineers during execution. This position
reports to the Senior Manager of Usability and Design.
DUTIES/RESPONSIBILITIES
The Technical Writer will work closely with the product team to develop a
variety of documentation and guide its implementation through all stages of
the product cycle.
**Create end-user, online and printed documentation that is accurate,
concise, and consistent.
**Maintain online help knowledge base.
**Work with management to identify and prioritize documentation needs.
**Attend design meetings and interview the product managers, engineers, and
other development team members to create and maintain online help files,
user guides, release notes, and FAQs.
**Drive documentation review and approval process.
**Test documentation against the product.
**Produce company style guides and vocabulary standards.
REQUIREMENTS
Minimum of 2-5 years hands-on experience developing online help, release
notes and end-user guides, preferably at an application service provider or
a customer relationship management application.
QUALIFICATIONS
**Bachelor's degree
**Extensive experience designing, writing, and editing software
documentation for non-technical and technical audiences with a strong
attention to detail.
**Experience with end-user online knowledge base systems.
**Understanding of how to edit HTML/CSS. Web based help system/knowledge
base experience is desired. Familiar with meta-data and tagging content is
desired.
**Proficient in creating documentation using structural XHTML and CSS.
**Experience with knowledge base management best practices.
**Ability to create and edit screen captures using Photoshop.
**Demonstrated excellence in writing clearly, accurately, concisely and in a
manner that is customer focused.
**Ability to plan and manage own work while balancing multiple projects in a
fast-paced environment.
**Flexibility and adaptability to move quickly from broadly defined user and
business requirements to solution frameworks and implementation.
**Excellent leadership, project management and teamwork skills.
**Background in instructional design or usability engineering a plus.
Salary commensurate with experience; compensation will include attractive
options package and full benefits. GetActive Software is an Equal
Opportunity Employer.
CONTACT
Please send resume, cover letter, writing samples, and salary history to
Cecilia Wells at cwells@getactive.com (no phone calls please).
IMPORTANT INFORMATION
Volunteers from Bay Area chapters of the Society for Technical
Communication, an educational and charitable organization, collect
and distribute job leads as a public service.
STC and its volunteers assume no responsibility for the contents of
the listings or for any errors made in preparing them for distribution.
To unsubscribe, send an e-mail message to STCJOBSBA-L-request@stc-berkeley.org. Leave the subject line blank and turn off your automatic e-mail signature if applicable. Insert the following command in the first line of the message body:
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For information on how to prepare job listings for this list and
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berkeley.org.
Company: GetActive
Location: Berkeley, CA.
Position: Technical Writer
Status: Full time
Salary: Commensurate with experience
SUMMARY
GetActive is seeking an experienced Technical Writer to compose and manage
the online help documentation for client administrators who use the
GetActive Suite. The candidate will work with the usability and design
team, product management and developers to ensure documentation meets
product requirements and user needs. Documentation includes
context-sensitive help, user guides, installation guide, release notes, and
FAQs. The candidate will be responsible for learning our product,
understanding requirements, developing a documentation plan, and
collaborating with managers and engineers during execution. This position
reports to the Senior Manager of Usability and Design.
DUTIES/RESPONSIBILITIES
The Technical Writer will work closely with the product team to develop a
variety of documentation and guide its implementation through all stages of
the product cycle.
**Create end-user, online and printed documentation that is accurate,
concise, and consistent.
**Maintain online help knowledge base.
**Work with management to identify and prioritize documentation needs.
**Attend design meetings and interview the product managers, engineers, and
other development team members to create and maintain online help files,
user guides, release notes, and FAQs.
**Drive documentation review and approval process.
**Test documentation against the product.
**Produce company style guides and vocabulary standards.
REQUIREMENTS
Minimum of 2-5 years hands-on experience developing online help, release
notes and end-user guides, preferably at an application service provider or
a customer relationship management application.
QUALIFICATIONS
**Bachelor's degree
**Extensive experience designing, writing, and editing software
documentation for non-technical and technical audiences with a strong
attention to detail.
**Experience with end-user online knowledge base systems.
**Understanding of how to edit HTML/CSS. Web based help system/knowledge
base experience is desired. Familiar with meta-data and tagging content is
desired.
**Proficient in creating documentation using structural XHTML and CSS.
**Experience with knowledge base management best practices.
**Ability to create and edit screen captures using Photoshop.
**Demonstrated excellence in writing clearly, accurately, concisely and in a
manner that is customer focused.
**Ability to plan and manage own work while balancing multiple projects in a
fast-paced environment.
**Flexibility and adaptability to move quickly from broadly defined user and
business requirements to solution frameworks and implementation.
**Excellent leadership, project management and teamwork skills.
**Background in instructional design or usability engineering a plus.
Salary commensurate with experience; compensation will include attractive
options package and full benefits. GetActive Software is an Equal
Opportunity Employer.
CONTACT
Please send resume, cover letter, writing samples, and salary history to
Cecilia Wells at cwells@getactive.com (no phone calls please).
IMPORTANT INFORMATION
Volunteers from Bay Area chapters of the Society for Technical
Communication, an educational and charitable organization, collect
and distribute job leads as a public service.
STC and its volunteers assume no responsibility for the contents of
the listings or for any errors made in preparing them for distribution.
To unsubscribe, send an e-mail message to STCJOBSBA-L-request@stc-berkeley.org. Leave the subject line blank and turn off your automatic e-mail signature if applicable. Insert the following command in the first line of the message body:
unsubscribe
To subscribe, send an e-mail message to STCJOBSBA-L-request@stc-berkeley.org. Leave the subject line blank and turn off your automatic e-mail signature if applicable. Insert the following command in the first line of the message body:
subscribe
Please do not send messages to this list.
For information on how to prepare job listings for this list and
where to send them, please send a message to postinginstrux@stc-
berkeley.org.
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